Knowledgebase

If a PayPal subscription fails, PayPal will make 2 more attempts to charge your account
Each attempt is spaced three days apart.
Then the subscription is canceled if all attempts fail.
If your PayPal account has a balance the fee will be taken from there.
Keeping some money in your PayPal account can help when a credit card fails.

The instructions below show how to add a new credit card to your PayPal account and then assign it to a subscription.
Make sure to add the new card before removing the old one or the subscription will be canceled.
If the subscription is accidentally canceled please contact us to start a new one.


1. Add a Credit Card to your PayPal Account:

PayPal is introducing a new and improved Profile to some customers.
Until all customers are using the new Profile, there are 2 sets of instructions.

    1. Log in to your PayPal account.

    2. Click Profile at the top of the page.

    3. Click Credit/Debit Cards under Financial Information.

    4. Click Add a Card.

    5. Enter your information.

    6. Click Add Card.

    OR

    1. Log in to your PayPal account.

    2. Click Profile near the top of the page.

    3. Click My Money under My Profile.

    4. Click Update next to Debit and Credit Cards.

    5. Click Add a Card.

    6. Enter your information.

    7. Click Add Card.

    You must confirm your new funding source before you can use it.

2. Change Your Subscription To Your New Funding Source

PayPal is introducing a new and improved Profile to some customers.
Until all customers are using the new Profile, there are 2 sets of instructions.

    1. Log in to your PayPal account.

    2. Click “Profile” near the top of the page.

    3. Click “My preapproved payments” under “Financial Information.”

    (Don’t see this step? Follow the instructions below.)

    4. Select the merchant whose agreement you want to change under

    “Merchant.”

    5. Click “Change” under “Funding Source.”

    6. Select an alternate payment method and click “Save.”

    OR

    1. Log in to your PayPal account.

    2. Click “Profile” near the top of the page.

    3. Click “My money” under “My Profile.”

    4. Click “Update” in the “My preapproved payments” section.

    5. Select the merchant whose agreement you want to change under

    “Merchant.”

    6. Click “Change” under “Funding Source.”

    7. Select an alternate payment method and click “Save.”