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Please do not use a contact email address that is hosted with us because if there is a technical...
Is tax included in your prices?Yes, tax (HST/GST) is included in our product pricing for customers in Canada.
Cancel PayPal SubscriptionWhen logged in at Paypal.com click the gear icon at top right and click "Account Settings"....
Change PayPal subscription amountPayPal does not allow us to change the Subscription amount. The PayPal Subscription will need to...
Do you allow SSH access?SSH access is possible. Open a support ticket to request it. Please be sure to include the Main...
How can I make a payment?Payments may be made by: PayPal (credit cards are accepted through PayPal only) Interac bank...
How do I upgrade or downgrade my hosting account?To upgrade or downgrade your account please email support (at) newmediacanada.com and provide the...
How long does it take to setup my account?Most accounts are setup within 30 minutes of a successful Paypal transaction, however it can take...
How much is extra bandwidth and space?If you need more bandwidth or disk space e-mail us to upgrade to a higher plan. If you need more...
I need my welcome email again. How can I get it?Please email support (at) newmediacanada.com to have your account information sent again.
PayPal Subscription Failed - How to update credit cardIf a PayPal subscription fails, PayPal will make 2 more attempts to charge your accountEach...
What Operating System do your servers use ?Our servers use Centos Linux.
What control panel do you use?The control panel we use is called cPanel. More information about cPanel can be found here....
How do I cancel my account?If you wish to cancel your account please login to the Support / Billing system at:...
