Articles

  I pay using a credit card subscription and I wish to change something on my account. Why can't you change the amount of my subs

Payment gateways such as PayPal do not allow for anyone to change your payment amount for...

  Is tax included in your prices?

Yes, for Canadians tax is included in the price for Web Hosting and Domain Name registrations and...

 Do you allow SSH access?

SSH access is possible. Open a support ticket to request it. Please be sure to include the Main...

 How can I make a payment?

Payments may be made by: PayPal (credit cards are accepted through PayPal only) Interac bank...

 How do I cancel my account?

If you wish to cancel your account please login to the Support / Billing system at:...

 How do I upgrade or downgrade my hosting account?

To upgrade or downgrade your account please email support (at) newmediacanada.com and provide the...

 How long does it take to setup my account?

Most accounts are setup within 30 minutes of a successful Paypal transaction, however it can take...

 How much is extra bandwidth and space?

If you need more bandwidth or disk space e-mail us to upgrade to a higher plan. If you need more...

 I need my welcome email again. How can I get it?

Please email support (at) newmediacanada.com to have your account information sent again.

 PayPal Subscription Failed - How to update credit card

If a PayPal subscription fails, PayPal will make 2 more attempts to charge your accountEach...

 What Operating System do your servers use ?

Our servers use Centos Linux.

 What control panel do you use?

The control panel we use is called cPanel. More information about cPanel can be found here....